"We were only allowed 120 percent credit toward future concerts, not refunds.". Then over night, we lost our jobs and the shows were all cancelled. and would like to return it? Will I be able to get a refund . They said if I disputed it with my CC company they'll cancel my account with them. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I was able to receive a refund but we all know that does not help. Never again will I use StubHub! I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Had I known seller didn't have tix I never would've purchased. The 3 tickets totaled close to $600. and did I get a refund?!? I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. This cookie is set by GDPR Cookie Consent plugin. Following backlash from customers, the ticketing company responded in a statement this week. Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. I purchased a Citi field parking pass for Mets opening day. I'm out $282 because stubHub won't stand refund. We were going just to see one of them. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Purchased 2 tickets to a college basketball game. She said to late sorry. As your event is postponed you are in limbo. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. LIARS!!! hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. When we bought these tickets, we had jobs and splurged for a night out. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I pointed them to their website homepage where it says "Every order is 100% guaranteed," but they refused to budge. This is ridiculous never using them again. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. If you call Stubhub they insult you and treat you like crap. I called them within minutes to change the seats and they basically said I'm stuck with those seats. I had transferable paperwork that said the tickets were real and paid for that I was prepared give for the mobile transfer. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. They explained to us the person who registered the wristband could show up to the event and claim they lost it. I emailed them screen shots proving there was no such disclosure. Never Again. StubHub will contact you as soon as possible. I WANT MY MONEY BACK!!!! How long until my credit card is credited back? The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Otherwise you will receive a voucher for 120% of your purchase price. I wish I found this website earlier. This evening I was on Stubhub looking for Lakers tickets for January 2016. We're not refunding money at this point,'" Cormier said. The cookie is used to store the user consent for the cookies in the category "Other. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. But by the end of March, refunds were suddenly gone. April 1, 2020 Horrible company. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. No longer was it offering full refunds, only a 120. My girlfriend's 30th bday gift is being ripped off! So I would like a refund for the pass that was never sent to me. This is the most crooked company I've ever dealt with. Sorry we couldn't be helpful. Horrible return policy, will never use stubhub again!!!! McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Needless to say, I received a full refund. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? You can get a refund from StubHub by calling their customer service line. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. For sure I can warn any one who is going to use this service. From that StubHub wallet page you can request a refund instead of keeping the credit. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Just bought tickets. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Your service is terrible and not worth the fee. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. "I finally got a supervisor on the line and he said 'No. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. The festival would issue them a new wristband and cancel the "lost" one. I placed the call today, which is the day after. Overcharged. It's not fair to the seller or stubhub. Contracts are contracts. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. About WSJ. I would like my money back due to a postpond concert hours before the concert. I'm upset at this it's fraud, Just want your attention. How Can I Request a Refund for a StubHub Ticket? This is the worst service I have ever are ticketes but are tickets were NO good. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. while we were at work. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. StubHub itself admitted no wrongdoing in the settlement. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. I simply do not understand how this can happen. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. The spread of COVID-19 has rattled every corner of the live music industry. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Even talked to their top customer service expert who was an absolutely useless subhuman monster. We wasted our night , took off of work and lost our ticket money. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. You still ended up with my money, and I never received any value for that. Thank you f***ers! Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . They said outta luck. So you don't think it's possible the original buyer got refunded and we just don't know about it? So i grabbed 2 tickets ( I checked after they went on sale). In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Sams Club vs. Costco Which One is Better for You? They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. if you have any questions please feel free to contact me. Save my name, email, and website in this browser for the next time I comment. But opting out of some of these cookies may have an effect on your browsing experience. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Called back for refund. News Corp is a global, diversified media and information services company focused on creating and distributing . These people are entitled to their money back.". Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. StubHub updated their policy today. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. If I had purchased elsewhere I would have received a full refund! All rights reserved. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: StubHub Return Policy [Quick Information]. Problem is, I'd be wearing the "lost" one and would then be denied entry. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. If it is postponed/rescheduled, the tickets are still valid. the Stubhub policy is to only give refunds if an event is cancelled. Did you find it helpful? Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. asks for a code, which i put in, says incorrect code(which came from them). Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. What does "100% guaranteed" mean these days? We were not the only ones. Bonnie cancelled. Remember to provide us with valuable feedback. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. The game has been changed to Sunday 27th August and we are simply no longer in the UK. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. A UNETHICAL ON THEIR PART. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. How come they can't control that?!! Should have checked this site first. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. You will enter your community username and new password and done! These cookies ensure basic functionalities and security features of the website, anonymously. If these are not available, you will likely get a full refund. I would like to receive a refund. Required fields are marked *. They DO NOT have their customers backs. Announcements have been made but, a plan of action has not been put into play quite yet. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Unconscionable Money grabbers. $868.64 is a lot of money especially now to just throw away. Include the reason for the refund and any supporting documentation. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. I ordered the tickets less than an hour ago. On Feb. 26, StubHub's general counsel was hailing the company's . Are you kidding me really!? Never got my refund from grizzmas July 31st 2021. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. How is this right? StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. Thanks for stealing my money and for the lack of respect for customer experiences. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. View Levi's Stadium Ticketback Terms. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You can get a refund from StubHub by calling their customer service line. be around to get first dibs at floor seats, on 09/20/2012 I went This is an essential cookie for the website live chat box to function properly. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. Or am I screwed. We greatly appreciate our communitys patience and understanding during this extraordinary time.. He was waiting for someone else to send them to him. The cookie is used to store the user consent for the cookies in the category "Analytics". Last Updated on September 16, 2021 by Dave Clark. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. For most current purchase, the tickets were not actually available. what should I do? It has been awhile since I made the phone call to initiate a refund. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. They said there was nothing else that they could do. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. That's literally the only way you can get your money back from these thieves. You aren't supposed to dispute charges because you changed your mind. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Select Sell tickets from the three dots. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. The FanProtect Guarantee is StubHub return policy. I purchased tickets to the Olympic gymnastics trials in January 2020. to see the game on TV? 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. I would've been able to see Chris Brown. Yes They helped me with delivery and addressess changes when I moved and when I lost my tickets they gave me a refund to use for a future game! Major League baseball canceled the game and StubHub changed its policy. The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. People have to make mistakes all the time and this was a mistake. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. Donno what to do. Second package was never able to contact anyone to reroute as address was incorrect. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. Received only one of two tickets in one package. StubHub phone wait times are 3 hours. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. if you have any questions please feel free to contact me. However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. I too spent money on cancelled events. NOTHING. Once we have clear actionable next steps, we will be sure to notify our fans via email! I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price? Thank you StubHub. I will never use stubhub again. Don't do it! Who should shoulder those cancellation costs? "We were only allowed 120 percent credit toward future concerts, not refunds. Paid over $550 for two Hangout festival tickets. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. That is a great question. NEVER again! The credits are valid through the end of 2022. September 15, 2021 A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina We lost the concert for that. You can send a private message to us here @TeamStubHub. You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. "I finally got a supervisor on the line and he said 'No. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Terrible Service! "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. Congratulations, Stubhub. I sold two tickets on StubHub and only received payment for one. It . I didn't receive my ticket and they won't give a refund only a worthless coupon. Also, awfully bold of them to assume I would want to purchase through them again. I tried transferring through Wells Fargo and they didn't let me transfer. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Concert was postponed to October and was just canceled. No where did it say there is 15% charge. StubHub is offering the retroactive refunds now because the live events industry is opening back up. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! It not I guess it is small claims. We greatly appreciate our communitys patience and understanding during this extraordinary time., Last Updated on April 1, 2020 by Olivia Perreault. I will be filing a formal complaint and will NEVER use stubhub again. It means they ripped me off, I guess. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. Putting the money back in StubHub's money-back guarantee. So much for the 100% guarantee. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". You cant change your TOS after purchase. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? Honor yours. It was for a special occasion. Cops said to all the r maiming people that we would get our refunds back! I purchased tickets for a James Taylor conert and paid for them months in advance. >> PRETTY UNFAIR. After the switch, you will enter the email address you use to access the community in order to reset your password. A total ripoff! No where does it state that you needed to be a student at the school to use these. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. View Ticketmaster Refund Policy. Use of this website signifies your agreement to our. Up the food chain with a supervisor, still nothing. Is Beyonces Tour Another Dynamic Ticket Price Mess? The company even repeated that promise of full refunds in an email sent to Cormier in early March. Tried to resell same tickets for $20 more. If you want your refunds, go through your credit card companies or banks. If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. However you may visit Settings to provide a controlled consent. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Customer service will only take calls for ppl with event in the next 24 hours. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing.
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