I don't plan on stopping any time soon. A dialog will open as you type your search terms. How to deal with "Item not as described" returns that are not valid. See Partial refund guidelines. We'll automatically close a return request if there's been no activity. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. This is a good option for low-value items. Refund the buyer and get the item back. Today I am going to share with you 10 tips to protect yourself as a seller and decrease your eBay return requests. 07-05-2020 A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. And dont waste time taking packaging pictures Adding these each time has saved me many times when buyers have tried to get me to accept a return. Welcome to the Shipping board! As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. So what do you do when a buyer says item not as described? Covers your purchase price plus original shipping on virtually all items. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. This may sound like overkill to you, but stay with me while I explain! Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. The carrier will then go and pick up the damaged item and do its own investigation of the damage. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Good luck! This happens more often than not. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. You might be asking, Do private sellers have to accept returns? The answer is No. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. You dont need a special printer or self-adhesive labels when printing return shipping labels. Returns cannot be closed at the request of a seller. In some cases, your response options may differ. Do not give a refund without getting the item back! If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Its to protect myself from the buyer! They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. If we're asked to step in to help, we may ask the buyer to return the item to you. eBay Business Equipment Purchase Protection. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Print an eBay return label Tip We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. 01-08-2020 There are several ways you can send an item back to the seller. Add a message to the buyer explaining why the refund wasn't full. View cart for details. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. But they don't have to disrupt your businessor your profits. In this case, I just try to do damage control. How long should I give a seller to fix the problem before I contact eBay? If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Sellers accept the majority of the risk when choosing to sell here. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Ninety percent of people will just not think to call them and fight it. nirE troP ,naM fo elsI. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. My desire is that they get more than they are expecting! Before you can send an item back to the seller, youneed to start a return. Read the complete details about the eBay Money Back Guarantee. There are two categories of return requests from customers: 1. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. Do not refund until your item is back to you. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Within our return policy, we state that return shipping is paid by the buyer. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. It shouldnt be like this, I know. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. This will definitely help any return request case that comes your way and a good habit to get into. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have been selling on eBay for 23 years and I do not accept returns and never have. Enter the amount you wish to offer the buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. He tried to re-tie it down with new straps and put in a request for a refund. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Does the tracking number show it was delivered? However, it does happen and when it does, I have to deal with it as best as I can. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. What if the seller doesn't offer returns? It covers purchases paid with PayPal and most other electronic payment methods. To the OP- the great thing is, you are selling items without much competition, apples to apples. It was an auction that I won. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Disclaimer. I gave alot of money for an item from ebay to a seller. Thats the great thing about implementing these tips. I first contact the buyer and find out what is wrong with the item. If you havent received an item, we usually refund your money immediately via PayPal. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Very unfair on seller and ebay part. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. Some business equipment categories that may be covered by the. Need an update on an open return request? Make a point to take action on your listings to avoid unwanted returns. You'll receive the return shipping label credit on your monthly invoice. 1. If they are rude or threatening to you, do not retaliate. There are several ways you can send an item back to the seller. Select. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. eBay Exporter of the Year was a great success! Only if you have proof that the seller is lying (a conflicting message from buyer etc.) where! Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. Research your model before purchasing this because there will be no returns for buying the wrong item. By having insurance, the buyer got his money back and I was still paid for my item. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. See ourpartial refund guidelines. The eBay Money Back Guarantee is not a product warranty. Some business equipment categories that may be covered by the. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. 07-05-2020 Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If your item hasnt arrived, or isnt as described,let the seller know. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. 01-08-2020 If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Tip Located in: Ciudad Autonoma de Buenos Aires, Argentina. In this case you can: Refund the buyer and get the item back. Offer a replacement item. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Sorry it happened to you , but ebay does not care about us sellers. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. You can go to the Resolution Center and contact the seller. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Learn more about our Condition of returns policy. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. They claim they are not responsible for damage during shipment, and imply that I lost the part. You can also check the progress of your return request at any time. You can go to the Resolution Center and contact the seller. Find the item under Returns and canceled orders. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Get in the habit of getting information from your buyer for reasons they are returning. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. I find too many fun toys for my family (or myself), and just love the whole process. More shipping tips from your fellow sellers! The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Be accurate in your listings, it will save you money and a headache in the long run! I try to get them to give me the reason for the return. Check out our FREE intro Workshop! Make sure you know what you can ship and what you cant to avoid delays and fines. Accept the return:The buyer will send the item back to you for a full refund. Here you can discuss all things shipping with other members. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If you offered free shipping, you'll need to refund the buyer the full amount of the item. eBay will always side with the buyer of a damaged item. You can also find more information in our full article below. You can chat with other sellers about anything to do with running a business on eBay. The eBay Resolution Centre is at the bottom of this page. No. and another item where the item returned was not the part I sent. If the problem is small, I take advantage of the eBay partial refund policy. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Refunds go back to your original payment method and are typically available within 3-5 business days. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. If you want the items back before refunding, I'd accept the return and send them a shipping label. The best option for you is to send a Return label, at your expense. What if the seller doesn't offer returns? Tip The dispute is Not As Described. If, after a few days, youre not happy with the sellers resolution, were here to help. Whenever an item that I ship is damaged, I put in a claim with the carrier. Often times, they will say something that was clearly stated in my listing. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Its very, very important to take photographs for your records both using freight and Fedex and UPS. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). There is a big reason for this. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Ebay sides with buyers in not as described claims. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. You have 3 business days to respond to the request and resolve the buyer's issue. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. We've outlined your response optionsbelow. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. You can't deduct the original shipping cost from any refund amount. Since last Fall, a Top Rated Seller does not need proof. Another measure to cover yourself in the rare instance you get a return request. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Tip In some cases, we may automatically accept a return request on your behalf. After all, I paid for the insurance right? 2. This is a good option for low-value items. When you start selling on Ebay, decide if you are willing to take returns at all. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Most sellers refund as soon as they get the item back. I sent him a message apologizing and requesting more information and photographs of the damage. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. A strong shipping strategy is key for a successful holiday. Examples of alternative shipping arrangements. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. You can always report the buyer later for misusing the MBG. Here's how to print an eBay return shipping label: Go to Purchase history . Carefully check the returned item before issuing a refund. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case I am a buyer. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. Purchase shipping insurance for your items Its well worth the money! I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated).
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