Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. When your package is ready do one of the following: For the U.S. U.S. Department of Commerce CMA-CGM: YES: NOT RECEIVING DAMAGES : COSCO: NO: ONLY ACCEPTING MTY REF / NO EXPORT EMPTY DELIVERY: EVERGREEN: NO: ONLY ACCEPTING EMPTY REF: HAPAG LLOYD: NO: NONE: HAMBURG SUD: NO: Call Hamburg Sub . Ocean Carriers can participate directly by simply sending a standardized Excel file that is digitized and accepted into the application by eModal. of Agriculture If your item is defective, you have one year from the date of purchase to return it. 2/27 (https://bit.ly/3IGNRwz) FREE TIME: Free Time is the period agreed between the Carrier and the Merchant for which Demurrage and Detention shall not be paid by the Merchant. Please enter your Evergreen account number and zip code to activate your online account below. .eg-eyebrow a { But in case you don'tperhaps it's not what you were expecting or the style just isn't youwe will issue you a quick refund. Notifications must be sent via the website. As a standard, our returns policy is the following: No unauthorized returns will be accepted. Accepting Evergreen, COSCO, CMA, APL & OOCL. This is an effort to ensure that all drivers are educated on the APM Terminals safety policies in advance which should improve safety awareness and reduce potential violations. Contact information for the different equipment control teams can be found at t. How do I know if my container is an off hire? Please email tiwyard@everport-terminals.com if you have any questions or. Empty Container Return. For Shippers own containers (SOC) at non NWK locations, we have a single SOC DMR rate (no matter cntr/cargo type). If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. Contact information for the different equipment control teams can be found at the top based on the city you are looking for. DETENTION: Compensation payable when the Merchant holds Carrier's Container outside the port, terminal or depot beyond the agreed amount of Free Time. Weekly summary of key operational news, new features to assist customers, key metrics such as projected gate volumes, and vessel schedule. Local Information. Incorrect email and/or password was entered. (10 containers per search) Reset. Appointments will be for one-hour slots with 30-minute grace periods on each end of the hour. Simply enter your chassis, container or booking number to print a copy. Maher Terminals Customer Service Package Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. Remembers if the user accepts or rejects the Cookies Notice. We appreciate your business and will work with each returns request on a case by case basis.As a standard, our returns policy is the following: Evergreen Enterprises, wholesale gifts, sports, home & garden decor. By pressing accept you accept such use of cookies. display: block; Third party cookie set by Microsoft SharePoint which remembers whether the window is in full screen mode. Vessel Schedule OOCL, APL and CMA containers use TRAC or trucker-owned chassis only. Empty Returns SFCT is receiving empty equipment as outlined for the shipping lines below. Import Empty Return Instruction ***IMPORTANT MESSAGE*** Please input complete container number (four letters and seven digits, no space in between or after. INC. North Reclamation Atea, Subangdaku All free flow piles must be picked up within 3 days of discharge. The tags are re-editable. About Specifically for the below dispute types, please include the following: Disputes due to inability to secure a terminal appointment to pickup equipment: A screenshot indicating no appointments were available for each day of the freetime period and up to day of pickup. Our warehouse is currently experiencing delays. Customs Please note that personalized items, food and live plants are nonreturnable. CLICK HERE The screenshot(s) must be taken the day prior to the Waiver Date and on the Waiver Date. We are a leading container gateway in the United States. Find the right route, get Maersk office locations, discover local solutions, payment options and more. One Sitcum Plaza, Tacoma, WA 98421. deliver best-in-class service to our customers. For Long Beach and Los Angeles working days are defined Monday through Saturday when open, including operating holidays for cargo discharging at terminals. Verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. Limited same day appointments will be available for certain transactions, however not all transactions will be guaranteed. An APM Terminals account is also required to manage Truck Appointments or Additional Service Requests at some terminals. Click EmptyReturns and scroll down until you find your area and size/type. Please do not arrive without an appointment. display: flex; Expiry Date: Until further notice Holiday Schedule Prevents unauthorised use of login credentials or access of system. Invoiced: Per container, per calendar day, per container type Items must contain all original product packaging, tags and accessories or a 10% restocking fee may be charged. *excluding Newark/Miami excludes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. ACL Halifax: email halifaximport (at)aclcargo.com APL: https://apps.usa.cma-cgm.com/econtainer/apl.php CMA-CGM: http://apps.usa.cma-cgm.com/econtainer COSCO: https://sites.google.com/view/coscoshippinglinesna/emptyreturns Subscribe Unsubscribe Leave all lists. Demurrage disputes for U.S. shipments can be raised by: For cargo after pickup, through our website maersk.com in the MyFinance section. With an APMTerminals.com account you can: An APMTerminals.com account enables you to save containers to your Container Watchlist, set daily Watchlist email notifications, and subscribe for Terminal Alerts. Please email tiwyard@everport-terminals.com if you have any questions or issues regarding the appointment system. Evergreen Line Empty Dispatch Information 20' 40' and 40' High Cubes are dispatched from Columbia Container Services 1100 Polaris St. We use cookies as a fundamental part of our interaction with our users browsers. Motor Carrier SCAC. Related Articles. Pack your return securely, in the original package if possible. For disputes involving a change of paying party, written confirmation from the party who will pay is needed. After the search is done, details of appointed depot information will be shown in . For Evergreen export reefer container mounted on an Evergreen genset chassis: If not delivering to ETS, have the terminal flip reefer and return genset chassis back to Everport. The terminals four ZPMC ship-to-shore super post-panamax cranes are capable of handling the largest container vessels on the water today, up to 23 containers wide on-deck. Everport. CMA CGM: (877) 556-6308 in Buffalo, New York, Los Angeles, California or Erie, Pennsylvania. PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/17/2022. In the event you wish to change the party invoiced, please e-mail. Below is a listing of participating Equipment Providers in the UIIA that have provided their pre-designated satellite return locations in accordance with Section E.1.b. After 90 days, there are no returns.Mini and Micro Paks may not be returned. Book your shipments online via SPOT at a fixed price and with a loading guarantee to know when they will arrive. Signal Mutual, the largest federal longshore and harbor workers compensation insurance provider in the United States has named APM Terminals North America as the recipient of the companys s Industry Safety Leadership Award for the 2021-22 year. Empty Management and Street Turns Empty Return Instructions Dual Move Appointments Vessel Schedules Medical Supplier Container Reservations Current eModal Platform Status All eModal systems are functioning normally. Activity location codes for demurrage and detention, Submission of release request instructions. }. Currency: USD Please enter container IDs (Maximum 10 Entries). } Please note the below provides a general overview of our import demurrage and detention practices in the U.S. For complete details please refer to our tariff here. . Registration required for some services. Trucks serving our international container terminals must have an active RFID tag and have a 2007 or newer engine or a certified equivalent emission control system. padding: 5px; Please check with the terminal location for all terminal pickup procedures and to validate cargo is available for pickup. Where do I return my empty container? } Business days are defined as Monday - Friday, excluding holidays at ocean terminals, and Monday - Saturday, excluding holidays at rail ramps with the exception of Long Beach and Los Angeles. then select the "region" for notification. Finding solutions and creating opportunities is the name of the game. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. We will work directly with the retailer on these issues of consumer returns. A portal for shipping and transport information. Do not park on SR 509. **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. Your online behaviour could be followed by these third parties. within the eModal Community Portal also provide a central place for intermodal stakeholders to post and view vessel information by both calendar and list views. Reefer demurrage includes plug-in/electricity charges. } Please enable scripts and reload this page. We rely on your consent for placing on your browser cookies which may collect personal data about you. Together, the six shipping companies operate a modern fleet . These days will be countable days within the free time period for demurrage and detention. Tampa - first 8:00 AM following vessel departure. Direction: Import Limited same day appointments will be available for certain transactions. Email Address. Free Flow/Peel Pile Requirements Remembers the users default region landing page. width: 80%; P.O. We do not accept C.O.D. Evergreen Enterprises Please send all returns or exchanges to: Read more. Schedule both Import and Export Appointments simultaneously, Overview of containers currently being accepted and dispatched, Save containers to a Watchlist and set up email notifications, Manage Truck Appointments (specific terminals), Request additional services (specific terminals). Appointment slots will open 7 days in advance (subject to change). In the past days, both Rail Operators have now enforced restrictions on the return of empty containers (MT's) to those ramps, which has meant the need for us to secure additional empty storage . Feel the love in the air with vibrant flags, Celebrate spring with sweet tabletop dcor, Spruce up any space with textural pillows, Sip in style with chic barware accessories. Get updates on terminal schedules and other notices. If your container is not on the Empty Container Return Exceptions list, please click on the Empty Container Return Location link to find the empty container delivery location details. and 9:00 a.m. on the Waiver Date, in the time zone of the applicable terminal. Sets session expire time for the user across multiple applications. Maersk Spot now also includes extendable Free time options. Gate Opening Hours Version: em2005.1201.25 2022 Maher Terminals LLC - All Rights Reserved. } PORT ANNOUNCEMENT : LIVE REEFER TABS SLOTS - 06/21/2022. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. North America Customer Service Handling Structure, Demurrage & Detention Free Time and Charges, Shipment visibility and real time information. width: 20%; At rail ramp locations, all storage is settled directly with the rail provider according to the ramps terms and conditions. REMINDER - Temporary bare chassis outgate on Tripoli St. will close on Mon. deliveries. Appointments will lockout 30 minutes prior to the start of each hour. | Cosco, Evergreen, Hamburg Sud, Maersk, MSC, Safmarine, Sealand, Hyundai Always verify your empty return location with the shipping line ACL, APL, CMA-CGM, Hapag Lloyd, Evergreen, Marfret, ONE Line, OOCL, Transfar, US Lines (ANL), Yang Ming, Zim Lines DAILY CHASSIS / EMPTY ACCEPTANCE CONTAINER TERMINALS CHASSIS POOLS *During the limited gate Import out appointments will not be available*, Please contact: tiwyard@everport-terminals.com or customerservice-tiw@abpiusa.com for details, Appointments are now required at Pierce County Terminal. Announcements. Modified on: Thu, Aug 30, 2018 at 11:23 AM. Don't miss out on sales, new arrivals and more. Your complete guide to shipping to and from United States of America. Each appointment therefore is valid for two hours when including grace periods. Import Empty Return Inquiry: (For multiple containers search, please separate by space or changing line.) However not all transactions will be guaranteed. Keeps user information for session identifier after the user has logged in. Packing Of Cargo Transport Units (CTU Code), Terminals, Restrictions, Free Time, Local Surcharges, Office Calendar. These days will be countable days within the free time period for detention. Dept. Thanks for your cooperation! Get up-to-date local information about import procedures and restrictions, demurrage and detention, container drop-offs and more. Request. Free time: Working Days Newark - first 6:00 AM following container discharge For UPS or FedEX, please drop it off at your nearest UPS or FedEx location. Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. Terminal Island, CA 90731. @media(min-width: 769px) { however not all transactions will be guaranteed. Start your search for the right partner for your business. Average ship times may be longer than expected. Reefer container with IMO follows Reefer. Application: The free time & charges applied will be those in place on the origin price calculation date (PCD). Enter your email address and Password below. Pier 46, 401 Alaskan Way S, Seattle WA 98104, Tacoma Harbor | Directions At CY Rail Facilities working days are defined as Monday through Saturday. Click EmptyReturns and scroll down until you find your area and size/type. Stores a unique chat session status and session information such as user name, company name, email address, question that posted by the user and chat history. Carrier will stop the detention clock effective the next business day after the notification is received. Postal Service, give it to your mail deliverer or drop off at your nearest post office. Type your IDs here or use Ctrl+V to paste multiple IDs, Order and pay for additional services such as VGM. **Disclaimer: The Empty Return Instructions published by the terminals in eModal are provided as general information for the public, as provided by the ocean carriers. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. ZIM Integrated Shipping Services Ltd. is one of the leading carriers in the global container shipping industry. Affix your shipping label to the package, making sure no other tracking labels are showing. A platform for our supply partners . This information is compiled from terminal websites and updated by9 a.m. Monday through Friday. Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows. .eg-eyebrow div { YouTube is a Google owned platform for hosting and sharing videos. When a facility is closed for a full working day during the free time period, the day will not count against the cargo free time. If your item is defective, you have one year from the date of purchase to return it. Empty Return Instructions & Vessel Schedules. font-size: 15px; Disputes due to inability to secure a rail reservation for export shipments: A screenshot indicating no reservations were available for each day of the receiving window as indicated on the booking confirmation. Please contact Evergreen at 972-764-1350 for any demurrage questions. In the event of any discrepancies between the below and our public tariff, the public tariff prevails. 2022 Earth Hour. Under a port development authority, the NWSA manages the container, breakbulk, auto and some bulk terminals in Seattle and Tacoma. Please email tiwyard@everport-terminals.comif you have any questions or issues regarding the appointment system. print button, Terminal DEMURRAGE: Compensation payable when the Merchant holds Carriers Container inside the terminal, port or depot beyond the agreed amount of Free Time (the compensation includes terminal storage costs). APPOINTMENTS ARE REQUIRED FOR ALL GATE MOVES. DOCUMENTATION FEE FOR ALL IMPORT TRADES - EFFECTIVE DECEMBER 1, 2020. flex: 1; Jacksonville - first 8:00 AM following vessel departure Identifies a valid user using single sign-on across multiple applications. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. Returns | Evergreen Return Policy If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery. text-decoration: none; Shipper's own containers (SOC) are not subject to detention and are subject to demurrage at some locations. Please verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. We handle a wide variety of cargo. When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. The eContainer application will advise where to return an empty container in a given metropolitan location. .eg-eyebrow-right { Ends on the day that the full container is gated-out of the terminal. Minimum of 20+ containers of the same size type on a vessel going out on the same chassis. Apmterminals.com is using functional, analytical and tracking cookies to give you an optimal experience. Please refer to CMA empty return and dispatch information ANL Singapore Date: Friday, March 03, 2023 To see the satellite locations for an Equipment Provider, simply click on the EP's company name. You may be trying to access this site from a secured browser on the server. All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number which can be obtained by contacting our Customer Support Team. Adopted in May 2007, Evergreen Line is the common trading name for the Evergreen Group's container shipping companies that comprise Evergreen Marine Corp. (Taiwan) Ltd. , Italia Marittima S.p.A., Evergreen Marine (UK) Ltd., Evergreen Marine (Hong Kong) Ltd., Evergreen Marine (Singapore) Pte Ltd., and Evergreen Marine (Asia) Ptd Ltd. If you do not see your Lines listed, please send an email to Lynxsupport@poha.com and specify your Shipping Line and Terminal.
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