Each entity type object contains an array of properties that describe instances of the entity type. This entity represents time off requests submitted by Autotaskusers. import requests. If an association is removed from a resource and that pairing is set as the default, that default is not removed. For information about dialog boxes and how they differ from browser pages, refer to Minimizing Dialog Boxes. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? They are saved as replies to the note or time entry they are added to. You can modify the ticket category to ensure that the section is expanded when the time entry or note is first opened and that required fields are completed. Roles are associated with a department, have a standard billing rate, and are assigned to resources for billing purposes. How do I connect these two faces together? The nature of simulating nature: A Q&A with IBM Quantum researcher Dr. Jamie We've added a "Necessary cookies only" option to the cookie consent popup. All fields are read-only. Autotask administrators create UDFs in the Administration Settings of the Autotask system. To obtain complete field information specific to your Autotask implementation, use theGETAPIcalls described in the resource and child collection access URLs section of this document. If you open this dialog box or page from the Edit Ticket page, this check box will not appear. Does anyone have sample code for how to create a ticket using the REST API. The id value is set by the system and cannot be changed by the user; for example, if you attempt to specify a value for the id field when using the POSTAPI call, the create will fail. IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Autotask creates a ticket. Want to talk about it? Adding or changing a value for a recipient via the Quick Ticket Edits section will cause the names next to that check box to be added or changed accordingly. The ticket must be associated to either the contact's account or any of its child accounts. This entity contains attachments for Knowledgebase articles in Autotask. Saves the note or time entry and opens a new dialog box. You cannot change a resource's ticket number prefix once created. The function of this entity is to describe the Resource - Service Desk Role association and takes some functionality from the ResourceRoleQueue entity, since Resource - Queue associations no longer require a Role association. Best Practice but optional: Set up Workplace-specific queue, ticket source, issues and sub-issues in Autotask. For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. Ticket.AccountID cannot be changed if the ticket has an associated and posted TimeEntry, TicketCost, or Expense. Any unsaved changes in those areas will be kept. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. I have taken the Resource location "15" from the below page on autotask because while creating the api user I have selected the location as "Headquarters". You can assign it to any resource and associate it with a Contract, Ticket, or Opportunity. If the ticket category is associated to an SLA, then use that ID. This entity represents the categories for documents in Autotask. Security: This check box is available even if users do not have permission to edit tickets. To open the page, use the path (s) in the Security and navigation section above. This entity contains the attachments for the TaskNotes entity. About note types. Unless otherwise noted, APIentities do not support the creation or editing of Rich Text content. This entity's purpose is to describe a cost associated with an Autotask Project. NOTE The Autotask REST API stores and returns all entity time data in Coordinated Universal Time (UTC). To verify and configure these settings perform the following steps. /**/Want to tell us more? You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. The function of this entity is to describe the relationship between an asset category and a specific UDF. Ticket Date Completed by Complete Project Wizard, Ticket Department Name OR Ticket Queue Name, Service Level Agreement Paused Next Event Hours, This entity will be read-only if the module with which it is associated is not active. Autotaskwill automatically assign the record number that follows the prefix. Do new devs get fired if they can't solve a certain bug? What could be the reason? [CDATA[*/ I am trying to create a ticket in autotask using the below python code: To open the page, use the path(s) in the Security and navigation section above. Autotask API Ticket Creation with PowerShell Does anyone have sample code for how to create a ticket using the REST API. Head on over to our Community Forum! } Some entities support file attachments. This entity describes an Autotask Role. An error message indicates that Service Request tickets cannot be associated with a problem ticket. NOTE If the InstalledProduct value is not being updated, and for some reason it is already associated with an Account that is different from the Ticket Account, the update() will not fail. Notes can be searched and viewed from one place using the Global Notes Search, accessed from > Home >Search > Global Notes Search or > Reports > Other >General. Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. The function of this entity is to describe the mapping of the Asset (Configuration Item) to the contract billing rule. Once you have connected Powershell to Autotask (see my previous post for a howto), you can query, create and update everything that the API allows.In this post I will show you how to create a new ticket, but the method is the . Provide feedback for the Documentation team. Such ticket categories are hidden everywhere you select a ticket category when you create or edit a ticket; they are only used when tickets are created via the API. This entity contains attachments for documents in Autotask. [CDATA[*/ Incidents on Change Request tickets will not be updated. The function of this entity is to describe the resources associated with a Company Team. This entity represents documents associated with Knowledgebase articles in Autotask. You can configure API Only security levels to allow the impersonation of other resources on supported endpoints. This entity describes an Autotask Invoice. Thanks for your feedback. Autotask Resources are employees, contractors, or consultants with access to a company's Autotask system. This entity manages the tags associated with tickets in Autotask. To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. When querying, a small number of entities contain fields that you cannot query. QueueID requirement - The ticket's category (Ticket.TicketCategory) will determine whether or not Ticket.QueueID is required, based on the category's 'Queue is Required' setting. Thanks for your feedback. The Web Services API stores and returns all time data in Coordinated Universal Time (UTC). ChangeInfoFields are available regardless of whether they are Active or Inactive. Asking for help, clarification, or responding to other answers. This entity's purpose is to describe a reusable set of roles and work types that are excluded from the contract to which the set applies. } In the Quick Notification (Notify via "To") section, you can use check boxes to quickly add common role-based notification recipients to the note or time entry notification email.
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