Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. You maintain composure and customer focus while troubleshooting and solving issues. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Copyright 2023 Apple Inc. All rights reserved. This includes knowing how to use the tools and equipment they need to complete their work. This website uses cookies to improve your experience while you navigate through the website. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Customer loyalty and satisfaction is their number one priority. Apple digital badges are typically valid for 2 years from the date issued by Apple, but specific expiration dates vary. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Youre supporting people. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Thanks to her teams help and extra tech training, she got to know our products inside out. Apple is a drug-free workplace. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. Navigate to our course pages through the links below. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. There is tons of support when needed and the training/onboarding process is great. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Under a partnered program of KellyConnect for Apple. Review information and details about the policies, terms, and conditions for Apple training programs. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. During training, an Apple technical specialist will learn about the companys policies and procedures, as well as the products and services they offer. NOW WATCH: The 6 best new features coming to Apple computers. Apple Inc. All rights reserved. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Our training team can help you book training for your organisation or for a third party. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. . Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency When a customer needs assistance, you quickly assess their situation. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. As businesses become more reliant on technology, the need for security professionals will continue to grow. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. The employment of Apple technical specialists is expected to grow much faster than average over the next decade. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Badges are issued and managed through Credlys digital badging platform. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. The customers can make or break the day which led to many days being . I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." You reassure customers when delivering product diagnoses and potential solutions. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Weirdest thing that happened on the job: Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. Its a secure, shareable credential. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Here's what we know so far. Assess employee needs and develop tech training related courses and/or programs. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . US-Technical Specialist Apple Metairie, LA Just now Be among the first 25. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Of course, every employee's experience is different but, we recently spoke with former Apple "specialist". Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Apple benefits help further the well-being of our employees and their families in meaningful ways. And be amazed by what it does for yours. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. We will work with applicants to make any reasonable accommodations. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Surname must be different to the First Name. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. Learn more about the E-Verify program (Opens in a new window) . I will never forget them. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Copyright 2023 Apple Inc. All rights reserved. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Choose your path Apple training delivers everything you need to learn about the technologyonline and on your time. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. You may be communicating with other technicians, engineers or managers. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. You may be communicating with customers over the phone, in person or through email. Youll need to be flexible with your schedule. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They can also help businesses to develop and implement best practices for protecting their data. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Copyright 2000-2023 MacRumors.com, LLC. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The cookies is used to store the user consent for the cookies in the category "Necessary". These cookies ensure basic functionalities and security features of the website, anonymously. United States Department of Labor. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. A selection of macOS tips to make your Mac life a more effortless experience. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. When youre authorized or certified in your area of business or expertise, you also represent Apple. Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. This cookie is installed by Google Analytics. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. At other times, you refer customers to support team members who get them up and running again. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. A woman in tears came into the store because she had dropped her phone in the water. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. At other times, you refer customers to support team members who get them up and running again. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. They must also have excellent customer service skills. This provides the opportunity to progress as you grow and develop within a role. Geniuses often made $25 to $30 an hour based on their tenure. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . Apple is a drug-free workplace. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Finding the right course should be simple and intuitive. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Lots of different people to learn from and meet. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Apple Professional Training courses are available now at training.apple.com. The redesigned training has moved to an online, self-paced format. It does not store any personal data. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Just fill out the form or call us directly on 0203 507 1728. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . An Apple digital badge represents your achievement in professional training. Sign up for notifications from Insider! The mob used the electronics in the store to play music and record their dance routine. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Own your learning schedule with self-paced, online courses. The courses are sequential, and build on skills and concepts as the user progresses. The energy on these days rocked my world. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Apple today launched updated professional training and certifications for IT support and management. Europe's No.1 Apple Training Specialist. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification.4. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. It lasted 10 days and was always closely monitored by a manager and a store lead employee. In this role, you wont be expected to repair hardware. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. When a customer needs assistance, you quickly assess their situation. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. iOS 17 Wishlist What Do We Want to See? You may be communicating with customers about technical issues or non-technical issues. Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Do you love how it feels to help others? Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Come eager to listen and learn from your team, your mentors, and your customers. When a customer needs assistance, you quickly assess their situation. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. Come to us in your pursuit of success. Bing Ads sets this cookie to engage with a user that has previously visited the website. Necessary cookies are absolutely essential for the website to function properly. Copyright 2023 Apple Inc. All rights reserved. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. Certifications are updated on a per product basis annually. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. The training has been completely redesigned and moved to an online, self-paced format. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. To view your favourites, sign in with your Apple ID. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Learn more (Opens in a new window) . Stay up to date with what you want to know. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. As part of that process, were rolling out Mac as a choice for our employees.
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