This does not means that your headset is either broken or defective, is something that will get fixed with the next update of the firmware. INFO 30-Apr-2020 13:39:26,607 [0x00002440]: RefId:[b85f21da-b72b-4acc-b713-a3e2ceae46d5] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} With a single full charge, the CS540 will provide up to 6 hours of talk time. It has 180-degree pivoting speakers and a flexible microphone boom. INFO 30-Apr-2020 13:39:26,737 [0x00002440]: RefId:[c3987d44-d702-4f2b-8969-eacac40709d3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} endstream Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself. 4V630tX24+9 INFO 30-Apr-2020 13:39:26,369 [0x00002440]: RefId:[c22e216c-3373-44c8-8808-a04e636ed34e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} NOTE Plantronics Hub software allows you to customize your headset's behavior through advanced settin gs and options. Also Note: Thank you. To mute the headset microphone on the Plantronics WO200 Savi, you need to hold the "-" button that controls your speaker volume down for at least 1.5 seconds until the talk button indicator light becomes solid red. Your will also hear an audible notification through the headset speaker. INFO 30-Apr-2020 13:39:31,875 [0x00004ba0]: RefId:[d9fb1326-1d16-4bfe-91ff-de618a76f5ee] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:31,873 [0x00004ba0]: RefId:[bf44320a-c4af-4ba6-a3da-b134aa1373ee] Plantronics::CallManager::MonoOnOff - Setting audio: MonoOff 683 0 obj Lewis. This headset button works fine with other audio software, f. ex. INFO 30-Apr-2020 13:39:26,063 [0x00002440]: RefId:[5c8e21f5-bf0e-4a43-aebf-b64a740afbd8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:25,629 [0x00002440]: RefId:[e0d393a6-5265-441f-afe3-3b140540ca58] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Can you please try to see if it fixes any of problem? INFO 30-Apr-2020 13:39:25,196 [0x00002440]: RefId:[1e47df5b-24cf-4d5f-9ceb-900010a3fc0b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} DeepSleep 9 plantronics.com . CcE[Z9Ttt40IFFq e` ( J0 @-Jf@1FAzJB 9>@@AE';j,f!Lfvespx(?r&!L INFO 30-Apr-2020 13:39:25,400 [0x00002440]: RefId:[386f60ca-6657-4137-89b1-6b8d303fdc19] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Repeat to reactivate; the LED flashes purple then blue. Poly audio devices have amazing acoustic features that improve your experience, whether you are taking a call for work or relaxing with your favorite music. To mute the device, click Mute. In the new Insider Fast build 16.4.203, we have fixed some of the device INFO 30-Apr-2020 13:39:17,431 [0x00004ba0]: RefId:[e85b385b-fe1f-46fb-9df8-2257cd6f525c] Plantronics::CallManager::Fire_EnterActions - Fire_EnterActions: 3 Turn the toggle on for Mute notifications during meetings and calls. INFO 30-Apr-2020 13:39:26,518 [0x00002440]: RefId:[213d4efe-5a7d-45a0-8c81-7ebebe80cc5a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} CORDED HEADSETS |__Avaya/Lucent/ATT Partner Headset INFO 30-Apr-2020 13:39:25,512 [0x00002440]: RefId:[9ce8d96e-645f-4edc-b58f-eccd1430f658] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,705 [0x00002440]: RefId:[ac924e0f-f218-468f-9159-c00c75c4bb41] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged |__Cisco SPA 3xx, 5xx, 9xx Headsets Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. hb```b``$_30 +RnmlXk*AkG1ra`? For more information, please see our Hi B B. DEBUG 30-Apr-2020 13:39:26,058 [0x00002440]: RefId:[7b96b62a-808f-4a9e-a37f-db849af1f686] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=MUTEOFF For now the Plantronics with dongle BT600 mutes also on audio connect. INFO 30-Apr-2020 13:39:26,255 [0x00002440]: RefId:[3fd6aa73-4eb9-4f39-b715-d69d31ba4ba7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Plantronics B825-M Voyager Focus UC Bluetooth Headset with USB (202652-102) CA$ 249.00 The Voyager Focus headset features voice alerts that announce caller ID, connection status, and talk time, while a dynamic mute alert warns you if you try to talk while the headset is muted. Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work. I had to restart the system after the update for it to address the issue but it appears this does fix this issue. INFO 30-Apr-2020 13:39:25,648 [0x00002440]: RefId:[19847bb7-f4b5-4bb9-9cab-9c01879848ee] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Buy Logitech H570e Wired Headset, Mono Headphones with Noise-Cancelling Microphone, USB, In-Line Controls with Mute Button, Indicator LED, PC/Mac/Laptop - Black in United Arab Emirates. INFO 30-Apr-2020 13:39:24,997 [0x00002440]: RefId:[a1041009-2070-4ee3-91d0-357ebfb2bf24] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 685 0 obj Cookie Notice Published By: Published On: . INFO 30-Apr-2020 13:39:24,828 [0x00002440]: RefId:[dcbe9b73-3235-4ea6-a1f2-3b032929ae50] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Polycom IP Phone Headsets This did not happen until the update to 16.3.240 so I can pretty safely rule out a headset specific problem. 2023 Plantronics, Inc. All rights reserved. INFO 30-Apr-2020 13:39:26,700 [0x00002440]: RefId:[bf974f13-3413-4849-b78b-a492fc6aa0c8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Go to settings. INFO 30-Apr-2020 13:39:24,972 [0x00002440]: RefId:[c8b51e37-7a83-4b48-aab9-949afb7c6ffd] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 5. Contents Overview 3 Headset 3 Charge stand* 4 USB Bluetooth adapter 4 Connect and pair 5 Connect to PC 5 Configure USB adapter 5 Pair to mobile device 5 Pair USB adapter again 6 Fit and charge 7 Wear on the right or left 7 Charge your headset 7 Check headset battery status 7 Load software 8 The basics 9 Make/Take/End Calls 9 Mute/unmute 10 Mute on reminder* 10 OpenMic 10 Volume 10 Play or . INFO 30-Apr-2020 13:39:25,589 [0x00002440]: RefId:[7614e514-9e1c-4485-84a3-ab15551a15b3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} The Blackwire 3200 Series provides a best-in-class audio experience in a headset that s built for enterprise needs. startxref INFO 30-Apr-2020 13:39:26,113 [0x00002440]: RefId:[a4493f86-1c4a-4676-b17e-a416846303a8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} DEBUG 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[d489b766-7da2-47d1-afe2-fbd74c22bc68] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=MUTEOFF During a Skye meeting, everytime I press mute button on the headset, it says "Mute On", then beebs and immediately says "Mute off" and mute is then off. Solved: Disable WebEx mute integration from headset - Cisco Community Start a conversation Cisco Community Webex Webex Community Webex Meetings and Webex App Disable WebEx mute integration from headset 5580 25 5 Disable WebEx mute integration from headset Go to solution Paresh Gupta Cisco Employee Options 05-05-2020 08:42 AM INFO 30-Apr-2020 13:39:25,079 [0x00002440]: RefId:[7b0c22ef-2357-4202-bd68-d43101491adc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} You can't turn this one off completely AFAIK. Until 3 or 4 weeks ago, I was able to use and integrate my Plantronics Savi W8220-M headset with MS Teams. All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). MPN 20921501. INFO 30-Apr-2020 13:39:24,877 [0x00002440]: RefId:[e8458d61-a761-4eed-a43b-82fbe32d1a76] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Feedback 0 out of 0 found this helpful DEBUG 30-Apr-2020 13:39:31,874 [0x00004ba0]: RefId:[87c37ccf-ed87-40e6-8005-177524ef59eb] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=CALL_ENDED Having been on 16.4.203 for a day now it seems that this sometimes addresses the issue while in SfB but often does not and has NOT addressed the fallout to the remainder of the operating system. It would be good if you try once, at least as a diagnostics. 11/27/2019 From Plantronics: The USB port on the VVX350 phone is not 100% compatible with the C3200 series. INFO 30-Apr-2020 13:39:25,159 [0x00002440]: RefId:[f58fada5-b572-42ee-a74d-9216d90bbae1] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Jabra Direct Connect Headsets Is it possible to disable that notification? endobj Mute works local to the headset. Make or receive another Lync call; the call may be stuck on mute. How to fix it, Best Headsets for Business Travel Reviews, Plantronics (Poly) Wireless Headset Models and How They are Labeled, Poly Voyager 4245 Test and in-depth Review by the Expert at HeadsetPlus.com, Compatible Headsets for Polycom VVX IP phones, Poly CA22CD-SC vs CA22CD-DC Differences Explained, Jabra Evolve2 Buds Test and in-depth Review by the Expert at HeadsetPlus.com, Poly Edge Series VoIP Phones Headset Compatibility, Test and Reviews, Plantronics/Jabra Hearing Aid Compatible (HAC) Headsets for office telephone or PC softphone. INFO 30-Apr-2020 13:39:25,137 [0x00002440]: RefId:[4d5175fb-65d0-4b28-9d92-78e25d0f2afa] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Maybe I should tweet about this? |__Jabra Wireless Headsets. I spoke too soon, it still occurs with 16.4.203. INFO 30-Apr-2020 13:39:25,380 [0x00002440]: RefId:[4192b57e-a0e7-4856-8c0d-375726682bdd] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Download and update firmware with the Poly Lens App: This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. |__Microsoft Teams Headsets, We provide you with the latest Headset news, tech info and videos straight from the Experts at HeadsetPlus.com, HeadsetPlus.com Plantronics, Jabra Headset Blog, Why Poly Focus 2 keeps muting by itself? |__NEC Dterm Series, DSX Headsets When I am in MS Teams meeting on windows 10 using voyager 5200 headset, if I push button on headset I hear a beep and still remain unmuted. Plantronics 27708-01 Specs. m usb cable 3 power off your headset to use density friendly corded mode noteyour headset battery charges while in corded mode more 2018 Plantronics, Inc. All Rights Reserved. As of August 29, 2022, HP Inc. completed the acquisition of Poly. 2. |__USB Headsets could we kindly keep the language professional? INFO 30-Apr-2020 13:39:25,726 [0x00002440]: RefId:[25f26156-8dc8-40ec-b18b-76b0ed397d46] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} You can mute and unmute your headset using Plantronics Hub. INFO 30-Apr-2020 13:39:24,903 [0x00002440]: RefId:[0a250ff1-d1d0-4781-82ee-a64cc3ae93bf] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I uninstalled the Plantronics Hub Software. Hopefully this helps you to enjoy your Poly Focus 2 headset. <> Recently, whenever I mute/I mute myself in a meeting, I get a really loud verbal notification that overrides what my team members are saying. INFO 30-Apr-2020 13:39:25,270 [0x00002440]: RefId:[7a6888de-2474-4a2c-8a3b-ee3a70d0074c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself. INFO 30-Apr-2020 13:39:24,974 [0x00002440]: RefId:[a07963e9-8958-41fe-b49a-9de6cd398be8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged New comments cannot be posted and votes cannot be cast. As soon as it does this once then the headset will mute itself in every other application that includes audio. The headset icon turns red to indicate the device is muted. It's only the mute button on headset that doesn't work. If you have any more issues please work with our support organisation. NOTE Sensors cannot be disabled while streaming audio. INFO 30-Apr-2020 13:39:26,041 [0x00002440]: RefId:[91f3fb14-acde-4898-8482-1142f2a494b3] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged 681 0 obj Find many great new & used options and get the best deals for Jiade PC Headset with Microphone Noise Cancelling & Mic Mute, USB, NEW at the best online prices at eBay! Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: To Mute and Unmute Models WO300 and WO350: * You have to initiate a call/audio (desk phone or PC) using your headset or base. Plantronics - Blackwire 3210 - Wired, Single Ear (Monaural) Headset with Boom Mic - USB-A to connect. INFO 30-Apr-2020 13:39:25,571 [0x00002440]: RefId:[fd981d58-3feb-4958-a1d3-0b121b79d322] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Make or receive another Lync call; the call may be stuck on mute. Keep your device up to date with the latest software Customize your device settings to meet your work style Access helpful support INFO 30-Apr-2020 13:39:26,542 [0x00002440]: RefId:[28c117ab-7084-4755-91d0-f57f3b685b06] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} DIRECT CONNECT RJ9 HEADSETS FOR: |__Avaya 14xx,24xx,46xx,54xx,56xx The best and quickest way forward is to contact our Support organization as the community is run by volunteers only. This option is if you cant download third party software in your computer. If it is one of Windows 10 1809, 1903 or 1909 this likely to be the known Microsoft issue that has been resolved since Windows 10 2004 OS Build 19041.264. If the call can still not be unmuted, perform the following: 3. 2. INFO 30-Apr-2020 13:39:25,745 [0x00002440]: RefId:[933ce551-1fb0-4c27-9b0a-9e15019f167e] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Sharing best practices for building any app with .NET. Model Plantronics Savi 8220 UC. One thing that annoyed me was mute and unmute both pings a "toast" and makes a windows sound to notify you. 3. So we need to turn off the Wearing Sensors in your headset to avoid those annoying muting/unmuting acts. Answer I drive oil trucks 12 hours a day and it never dies and I'm on and off the phone all day long, . INFO 30-Apr-2020 13:39:26,774 [0x00002440]: RefId:[0bcd4613-ac1c-4a21-a61b-b2039534a161] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,118 [0x00002440]: RefId:[8255340b-a8eb-48e6-9d65-fe2fd44ef496] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Allworx Phone Headsets Go to the Playback tab. 4. |__Wireless Headset Systems INFO 30-Apr-2020 13:39:26,627 [0x00002440]: RefId:[ec57fdfa-9904-49d4-abc8-1b5406142367] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,644 [0x00002440]: RefId:[bf84512e-0543-4a50-a9d8-84f2fea2d9d7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. This is incredibly frustrating (both the broken aspect of the application and the lack of response). ]!~?nWq*k3C{gTt(cuv2&Ac Wearing the Voyager 5200, tap the call button to test sensors. I installed and the issue is still present, I will try restarting the whole machine though. INFO 30-Apr-2020 13:39:24,829 [0x00002440]: RefId:[6e42dd53-0bb0-4336-b577-ea0ac8000347] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:17,453 [0x00004ba0]: RefId:[b0a8c809-6b0d-406c-b154-0132a5a71e69] Plantronics::CallManager::MonoOnOff - elapsedTimeInMilliSec : 25000 INFO 30-Apr-2020 13:39:25,379 [0x00002440]: RefId:[88d731b0-f054-441e-8509-8f0bf45bd0a6] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 4. $46.99 62% off. DEBUG 30-Apr-2020 13:39:31,875 [0x00004ba0]: RefId:[2c941374-06e1-4a6d-9d0f-f9cc37bc6528] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=CALL_IDLE We couldn't repro the issue using the same device but we do have your log files. Can you please file the bug through the Help/Report an issue menu. 0 xUMo0=$$mR+LR8 >*6!TEQ'kkNW4,`WlMwRXw 5. You may check the devices in the Device Manager, or the Control Panel -> Devices and Printers. INFO 30-Apr-2020 13:39:25,342 [0x00002440]: RefId:[1b75a38d-65f2-424c-9e4a-25d1a661b604] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 'UdKN =Ior!#Ur'. <>1<>]>>/PageMode/UseOutlines/Pages 678 0 R/Type/Catalog/ViewerPreferences 694 0 R>> Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. INFO 30-Apr-2020 13:39:26,192 [0x00002440]: RefId:[785517d3-900d-4cad-95b0-910235e37d96] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,040 [0x00002440]: RefId:[48d15c98-e40c-4d5f-8d7e-b0780fe5f9c3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To unmute the device, click Unmute. INFO 30-Apr-2020 13:39:25,609 [0x00002440]: RefId:[b52d4f69-c1cc-4965-96e3-7e411ff2af8c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Details. INFO 30-Apr-2020 13:39:24,727 [0x00002440]: RefId:[449284a9-a7d5-41eb-b6e7-1bac5c3fb9d7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} I am running into the identical problem with the same release using a Jabra headset 9460 and the Jabra Motion UC headset. I have a Plantronics Voyager Focus UC - BT600 - if the phone is ringing as soon as I pick the headset up from the table (for instance) it says Mute on, Mute off, Mute on, Mute off, Mute on. While the call is active, mute the call from the device or Lync. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. To Turn Off the Mute On/Off Alert System Tray Notification: In the System Tray/Notification Area, click the Show hidden icons button, and then click Customize. Could you confirm customer's Windows 10 version? |__Mitel 4015,4025,4110,4125,4150 . 684 0 obj Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). INFO 30-Apr-2020 13:39:24,981 [0x00002440]: RefId:[87cb1a6a-982a-44e8-9d51-d1c1e5e79017] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Avaya/Nortel Norstar T72xx,T73xx Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. INFO 30-Apr-2020 13:39:25,196 [0x00002440]: RefId:[271fff2b-0b2a-4195-9579-d81acbd903b7] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,682 [0x00002440]: RefId:[88633f42-6406-4091-b911-1dfb5617bb6f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[12ea5fdc-acaa-4235-950d-ef90ed11b983] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again The mute button on MS Team app does work. Unfortunately with yesterday's update to 16.4.246 the problem still persists. INFO 30-Apr-2020 13:39:25,176 [0x00002440]: RefId:[9b2eaa21-2454-4440-97d7-67b1367a69dc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Mute, Speakerphone, Volume +, Volume - 5 dedicated function keys; Cancel, Menu / Select, Hold, Redial, Intercom; Related features; Interfaces and connections. Wireless Technology Bluetooth. 1. INFO 30-Apr-2020 13:39:25,786 [0x00002440]: RefId:[d69b03e9-b231-4d67-9270-8ffcd2c16a70] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again You can mute and unmute your headset using Plantronics Hub. INFO 30-Apr-2020 13:39:24,904 [0x00002440]: RefId:[d6a286bd-dcb2-4cb0-a104-559ea3693f6f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,214 [0x00002440]: RefId:[ec55ec33-4193-427d-8a65-c3f106000910] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Plantronics Wireless Headsets Manage sensors through Plantronics Hub software Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . INFO 30-Apr-2020 13:39:25,647 [0x00002440]: RefId:[374e83d3-c160-46c9-9db3-ed096120e1b8] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,685 [0x00002440]: RefId:[9f7fda25-45b5-40c6-80c5-d83f9f068a93] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again