We accepted and paid an additional insurance premium. Posted May 4, 2021. Booking # XXXXXXX We feel we should get the $3,494 dollars refunded to us. Weve been cruising since March with no issues until August, said Schreiner. January 27, 2018. As a matter of policy, BBB does not endorse any product, service or business. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Only Viking can make the appropriate reservation. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. . Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. Submitting a response indicates a willingness to work with customers to make things right. However, the same problems do not affect river cruise ships. Viking river cruises have posted an advisory from Danube River cruises that ship swapping may occur. We rebooked the trip for 10/12-10/23/22. Desired outcome: After a further communication with Viking, the second answer was because the flights were on a promotion deal, any delay or cancellation was not covered by Viking. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. We use dedicated people and clever technology to safeguard our platform. We later booked a future cruise and then learned of the medical requirement which we are advised may be harmful to us because of pre-existing heart conditions. Risk-Free Guarantee: How it Works Passes which had been canceled since BA flight had been late. On 9/12/21 we realized the 2022 sailing impractical and cancelled for cruise credits (#s XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX) Viking Cruise recommends that their customers insure their travel & trip with Trip Mate Travel Insurance. Viking Mississippi is one of Viking's largest river ships, measuring 450 feet (137 meters) long and weighing approximately 5,000 gross tons. 140 complaints closed in the last 12 months. It will take a lot for us to travel with you again. Learn more. And rebooked the following summer My travel partner , my sister, died 6 months before our trip that next summer die to COVID. Beware of Viking excursion policies. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. Verification can help ensure real people write reviews about real companies. They refuse to accept the fact that they changed the terms of the contract. We may receive compensation when you click on links to those products. After 5 minutes she came back and said the manager said nothing they could do but charge a 50 percent fee for canceling. We would never do a river cruise again, Paid for a cruise in Nov 2021 for an Oct 2022 cruise, 2 days before departure I broke both wrists, contacted Viking about a credit for for a future cruise - a very rude man said Viking would do nothing- they had my money for almost a year and basically told me "to bad". The vaccinations mean nothing anyway. In Europe, we dont cruise in January, February and into early March because its too cold, he explained. This is due to the cruise line planning on new summer UK domestic cruises for UK vaccinated residents only. However, the most important part of any cruise, for me is the excursion choice. We could not wash, shower, not wash our hands and NOT able to flush toilets! It was our first river cruise it was 23 days Bucharest to Amsterdam with Viking . Viking changed our flight schedule at very short notice. Our trip was canceled and a voucher was issued. It would seem to be a reasonable and simple request. Cruise Canceled Due to Low Water Levels Published on May 21, 2021. Viking River Cruises, Inc. | Complaints | Better Business Bureau Profile River flows are never static and are subject to fluctuations that are unpredictable. Viking will not honor this request. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Really, what is a big deal here? Not every river cruise line takes the same stance. On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. The draft is the amount of vessel that is below the water line. Why didn't Viking pay to dock? Europe's Drought: Will It End River Cruises? - Out Traveler I could sail on another cruise line for a lot less money. We booked a Viking cruise from Venice to Athens in late 2020 for September 2021. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. We also paid Port Tax for Honduras even though they chose not to book and pay to use the pier there. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. They refuse. #1. For an explanation of our Advertising Policy, visit. They feature elegant Scandinavian design, spacious staterooms with large verandas, and both indoor and al . Service representative escalated our complaint that we were misinformed, tricked, lied to, defrauded - because we cannot sail on that date, we are not healthy and can't sail in the fall or 2023! Please view our advertising policy page for more information. Customer Reviews are not used in the calculation of BBB Rating, My husband and I took an Antarctica cruise with Viking Octantis Dec 25 to Jan 7' as an all inclusive trip, all airfares and transportations were included . Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. was 4 units wide . We only wanted our money to be applied to another cruise in 2023. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Expires March 31, 2023. Viking Announces Return of European River Cruises in July - Travel Premium Air. How the Coronavirus Might Impact My Upcoming Viking River Cruise, Update: My Viking River Cruise And Their Coronavirus Response, Reivew: Nile River Cruise on the Grand Princess Amwaj. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. We purchased Travel Protection Insurance. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . The first five miles of headwaters have completely dried up. Booked a trip just before covid hit which had to be canceled for obvious reasons. Utter and total joke. Check with your cruise line on current cruising conditions and what you can expect from them. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. MVJ is locked for this specific cruise , and if you try to book the cruise (UK website) the first available Fjords cruise in now April 2022. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Plus Ups are excluded. scott@travelcodex.com, For updates: Sandi. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Cost includes $12.95 plus applicable local sales tax. by Steve CaseLast updated September 6, 2022. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. Any comments Viking? over night stay we got back to Cincinnati the next day. "But its clear that river cruising is not going away anytime soon.". If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. That's our policy. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. They have no intentions of giving my money back .Do I not have any rights? A sales representative ******. (I doubt theyll get that right). As a consequence all water amenities, main pool, infinity pool, jacuzzi and spa were closed for the whole of the cruise! This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. If ships have to lighten their loads to cross shallow water, fewer goods can be transported at once. Business Section was crowded 8 units wide while first class just in front A drinks package at the original cost, when I first tried to book it. The climate in Europe is changing and not for the better. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This is our third time to book a trip, and in 2023, the medical requirement is still in place. The current welcome offer on this card is quite lucrative. took the call and told us that schedule wouldn't be available most likely till January 2023. We missed 2 ports of call and 1/3 of our sites to see the auroras. My husband and I were excited about our long awaited cruise next May. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. In this case, you will receive a full refund of your cruise fare. BBB is here to help. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. The cruise line announced the return of select itineraries in Portugal, France and . Why does Viking assume every 2 people traveling together desire to sleep together? At the other end of the Po, ocean water has flooded the last 12 miles of the river damaging crops and contaminating drinking water. I ask if I could have the number to her managers boss she said no. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Another factor that should be considered is trip insurance. The good news is that there are not the mass cancellations we saw in 2020. A weighted-down ship sinks lower in the water and therefore needs more distance from the water line to the river bottom to sail safely without scraping the riverbed. At this point we feel it's discrimination and want our money refunded. Not enough for the money hungry cruise line. Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Floriade River Cruise Guide 2022 | Cruise Critic The first example of river distress is the Po River in Northern Italy. I also booked this trip years ago when there was not a vaccine mandate.They will not return my money of around $22000.00 They told me I did not need vaccinations for 2022 ,now I found out we do .We do not believe in the vaccinations and I told them that right out front. They would fly to Italy and take an 8-day Viking River Cruise called . Viking's river cruises are aboard Viking Longships and have a maximum of 190 guests. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). No one expects to have to cancel a cruise. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. I appreciate the time. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. The bottom line is, we have ********* at VRC. If have a river cruise planned for the end of the summer or the fall, should you be concerned? I advised Viking that my wife and I could not get the vaccine ever and asked for a refund of our primary payment. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. This was a question that I asked myself before booking my Rhine River cruise. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. At the time we did we also asked that trip insurance be added. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. ******************************************************************************************************************************** We were looking for the same cruise we originally booked but for 2024. Viking's move follows announcements from other cruise operators saying they are . On July 10th, 2022 my husband called Viking to inquire when the schedule becomes available. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) This content has not been approved or otherwise endorsed by any of these entities. In fact, everything we have come to expect from Viking exceptthere were apparently a few cases of a GI infection . These two rivers are the most popular routes in European river cruising. This they Booking number: *******. My experience with Viking River Cruises is that if they cancel, they will either refund your money or give you a voucher in excess of the cruise value for you to rebook. I complained initially that I was not given a direct flight. This river begins in the Alps near the Italy-French border and is fed by snowmelt. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. River boats are unique because they can float in just five to six feet of water. If the region has had an excess of rain, raising the river greatly, the river ship may have problems clearing bridges and other obstacles. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. In the same cabin. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. I contacted Viking and was told the vouchers were not refundable because we had not cancelled at least 2 weeks prior to departure. Media Center - Press Releases - Viking Cruises Virgin Voyages. Four excursions that I wanted are already sold out. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Viking Mississippi cancels Oct. 15 cruise due to low river levels Viking has refused. Man finally takes fully-paid Viking cruise canceled by COVID - nj Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Cruise delayed because of COVID. Europe has many rivers where cruise lines operate. Viking Cruises chairman: 'COVID is really behind us' - Fortune The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. But now some of those waterway dreams seem set to run aground. Don't sail Viking unless you are guaranteed of going on the trip. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. Call to book now: 1-800-207-7286. Due to Covid pandemic our cruise got cancelled. Travel Codex is owned by Travel Codex, LLC. In November ******************************************* She had major surgery December 12th. Compare the cost in points or miles to cash, and see which option is best. Other than the hassle of packing up in the middle of the cruise, travelers still get the full Rhine experience they paid for. Airfares vary on other gateways & departures. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Booking your first river cruise? Jim. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. Karin Price Mueller | NJ Advance Media for NJ.com. Does anyone know if Trip Mate customers have or are considering a class action suit against the company for fraud? By. You will be cruising, you will be enjoying," he said. Language and Region - sales.vikingline.com The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. This is known as ship swapping. Viking Cruises, and Other Lines, Changes Plans Because of Ukraine News Our flexible deposit policy applies to new reservations only made between 17 December 2022 to 31 March 2023 and is combinable with all other Viking offers available. Has Viking Cancelled Any 2022 Cruises - CruiseInfoClub.com This also had the water turned off and was unable to flush. I also booked this trip years ago when there was . We booked a Viking River Cruise with AAA travel in August of 2019 for $14,497 for two people which excludes the insurance cost. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. Anyone can write a Trustpilot review. This 'placeholder booking' means nothing he assured us. The problem with river cruises is that they are affected by both high and low water levels. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Enrollment required. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. Passengers wait to board the luxury cruise ship Viking Mississippi, berthed at Lambert's Landing in St. Paul, on Saturday, Sept. 17, 2022. Because we were given a voucher, we can not get out money back. We are told now that change is not possible at all because vouchers have expired. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. When I called to cancel they said we did not purchase the insurance. Jan 26, 2023 01:33pm. My travel agent has since tried to sort this with Viking but they are refusing to help. But due to a serious health issue we along with our Drs said that it was not feasible for us to go. The trip was more expensive so we paid with our vouchers as well as cash. We used these to book on cruise OJUXXXXXX Booking Number XXXXXXX. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. What does Viking do Nothing. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ST PAUL, Minn. There's been a lot of fanfare surrounding America's Great River cruise operated by Viking Cruises. "You might see some cities you might not have expected to see and you might miss some you wanted to see. Part refund, at least 25%. Other viking customers from ******* on the same cruise were also booked the same flight. Received most monies back but they held $1400 back which had to be used by 4/22.Just booked a $25000 trip with them and ask them to extend $1400 to July which they refused. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. We were informed by the booking person at Viking that we could change the date as necessary for as long of period of time, even years down the road. This was not the case. Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary.
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